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FAQ

  • How are orders shipped?  top

    Your order will ship via USPS, UPS, or Fedex and will ship within 1-2 days of placing your order.  Wholesale orders may take longer.

  • What forms of payment do you accept?  top

    We accept all major credit cards and paypal.

  • This is my first time using Eco Sprout, should I do something special?   top

    Yes. If this is your first time using our detergent, we highly recommend doing a long soak to remove any residues and other detergents left in the diaper. This will help get your diapers squeaky clean and help prevent rashes that can sometimes occur when switching detergents. For complete directions click here.

  • What types of water does Eco Sprout work in?  top

    Our detergent works in all water types, including hard and soft water!  If you have hard water you might have to use a little more detergent, start with the recommended amount first and adjust as needed. If you have soft water, use a little less than the recommended amount and adjust as needed. It may take a few tries to get the amounts just right based on your particular washing routine.

  • How Much Detergent Should I Use?  top

    Type of machine

    Type of Water

    Amount of detergent

     

     

     

    High Efficiency front loader

    Soft Water

    1-2 TBSP

    High Efficiency front loader

    Regular Water

    2-3 TBSP

    High Efficiency front loader

    Hard Water

    3-4 TBSP

     

     

     

    Top Loading machine

    Soft Water

    2 TBSP

    Top Loading machine

    Regular Water

    2.5-3.5 TBSP

    Top Loading machine

    Hard Water

    3-4 TBSP

    ** The above chart is the recommended amount of detergent for an average size load of diapers (15-20 diapers). If you are washing a smaller or larger load, you can adjust the amount of detergent accordingly.

  • Can I wash anything in Eco Sprout?  top

    Yes! Eco Sprout is not only safe for cloth diapers, but for all your family's laundry. Need to get out a stubborn stain? Just soak in Eco Sprout! Because our detergent is highly concentrated you use much less detergent for a normal size load than most other brands, so our bag goes a long way!

  • Can I use Eco Sprout in an HE machine?  top

    You sure can! Eco Sprout is safe for all HE machines, the trick is figuring out the perfect washing routine for cloth diapers.

    When you open the lid to a top loader, you can easily see your diapers swimming around in a full machine of water. When you look into an HE machine, chances are you will see little to no sloshing water. That's because HE machines are designed to use less water, and diapers are super absorbent! When you combine the two, your diapers   are going to soak up a lot of the water that goes into the machine, rather than using it to wash the diapers. So here is what you do:

    • Load diapers into the washer, then run a pre-rinse, pre-wash, or soak cycle in cold water first. This step will saturate the diapers thus diluting and pulling out the urine. It will also help remove some of the yucks and prevent staining.
    • Next step is to add the detergent and run a hot wash with a second rinse*.
    • *If diapers are extremely soiled, you can also add some detergent to the first soak cycle.

    Click here for more tips on washing in an HE machine.

  • Yuck! I can't stand the smell, can you help?  top

    Yes! Eco Sprout is designed to be a deep cleaning detergent and will work at pulling out built-up residues and soap left behind in your diapers that commonly cause the dreaded ammonia stink. To get your diapers super clean follow the directions for a first time user by clicking here and doing a soak.

    If you are still having any stink issues, you may need to do another soak to be sure all the old residue and grime was removed. You should also try increasing the amount of detergent you are using in your wash cycle or decreasing the amount of water you are using. The two need to balance each other out! More water needs more detergent. Feel free to contact us if you need further help.

  • Are your ingredients safe for cloth diapers?  top

    *Yes, they sure are! Our detergent is free from dyes, brighteners, enzymes, phosphates and is completely biodegradable. Our scented detergent does contain natural fragrance oil, but the amount is negligible, and it washes out in the laundering process.  

    *You should, however, always refer to your manufacturer's instructions with how to specifically care for your diapers.

  • Will your scented detergent harm my diapers?  top

    We use only natural essential oils of the highest grade in our detergent. The amount of oils used in each batch is just enough to give you the great scents you love without being over-powerful. The oil also rinses out through the washing process so it does not leave a residue or harm your diapers.

    If you are afraid of voiding your diaper's warranty then feel free to use our unscented version: In The Buff.

  • My diapers still stink...what's wrong?  top

    Eco Sprout is highly concentrated. While your diapers are soaking, the detergent is working hard to remove old build-up, residues, and minerals deep within the diapers. Many times it only takes one soak to get your diapers squeaky clean. However, depending on your water, previous wash routine, detergent used, and how bad the build up is; it might actually take an additional soak to truly de-funk your diapers.

    Sometimes your diapers might even smell worse after your first Eco Sprout soak! That is normal. It is not the detergent that is making the diapers smell bad, it is all the old grime coming to the surface of your diapers. If this happens, do a second soak and follow up with a HOT water wash with NO detergent. This ensures you are really rinsing out your diapers.

    Important note: If you have soft water, you need to use less Eco Sprout detergent; both for the soak and the normal wash routine. Soft water makes soap hard to rinse away, so often times soft water can lead to a quicker build-up of detergent.

    The more you use Eco Sprout the better your diapers will get! After a few washes you will love your squeaky clean, fresh smelling diapers.

    You also need to make sure you are getting enough water through your diapers when washing in an HE machine and a good tip is to use the longest wash cycle the machine allows.  Also, be sure to always add a second rinse!

  • What's with the smell and what is causing it?  top

    Smells (like ammonia) are caused by residues left in the diapers. This is usually directly related to your washing routine and the amount of detergent you are using.  Eco Sprout works exceptionally well to remove these residues, but many parents still want to know WHAT is causing the smell.

  • Is Eco Sprout available for wholesale?  top

    It sure is! Just click here to apply.

  • My baby has sensitive skin, can I still use Eco Sprout?  top

    Yes. Eco Sprout is designed to be gentle. Keep in mind, however, that every child is different and reactions/rashes can still occur. This is most common when switching from one detergent to another. Since detergents are made up of different ingredients they can "battle" inside the diaper and work against you. Eco Sprout will bring old residues to the surface and sometimes this can irritate baby's skin. This is one of the reasons we recommend a first time soak when switching from another brand. We also recommend running a HOT wash through your diapers with NO detergent after you have completed your soak. This ensures that you are getting your diapers squeaky clean! *If you are still worried about your child's sensitivity, start out using less detergent and adjust as necessary, or try our unscented version: In The Buff.

  • What are the ingredients in Eco Sprout?  top

    Sodium carbonate peroxyhydrate, natural water softeners, sodium carbonate, sodium sulfate, natural & biodegradable surfactants. (Natural fragrance in our scented formulas only)

  • Do you accept returns or refunds?  top

    No we do not.  We make every effort to produce the best quality detergent. We would never distribute any product that has not been tested, nor any product that we don't trust 100% and use on our own children.  We do ask that if you are having a problem with our detergent to please contact us at [email protected]. We will work with you individually to determine what the problem is and correct it.

    We are unable to provide refunds or exchanges due to the consumable nature of our products.